Terms & Conditions – Saatvik Gems

Effective Date: [02/08/2025]

Welcome to www.saatvikgems.com (“Website”). By using our Website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchase.

1. General

Saatvik Gems (“we”, “our”, “us”) sells gems, crystals, and jewellery online.
By using this Website, you agree that you are at least 18 years old, or using the Website under the supervision of a parent/guardian.

2. Products

We make every effort to display products accurately. However, as natural stones vary, there may be slight differences in color, size, or shape.
All product descriptions, prices, and availability are subject to change without notice.

3. Pricing & Payments

All prices are listed in Indian Rupees (INR).
Prices include/exclude GST as applicable.
Payments are processed securely through third-party payment gateways. We are not responsible for delays or errors caused by payment processors.

4. Shipping & Delivery

Orders are shipped through reputed courier partners.
Delivery timelines are indicative and may vary due to courier delays, holidays, or unforeseen circumstances.
Please refer to our Shipping Policy for details.

5. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are accepted only as per our Returns & Exchange Policy and Refund Policy.
Customized, engraved, or made-to-order items are not eligible for return/refund.

6. Limitation of Liability

Saatvik Gems will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or Website.
Once an order is delivered in good condition, the responsibility shifts to the customer.

7. Intellectual Property

All content on this Website (images, logos, text, designs) is the property of Saatvik Gems and protected under Indian copyright laws.
Unauthorized use of our content is prohibited.

8. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.
Any disputes will be subject to the exclusive jurisdiction of courts in Pune, Maharashtra.

9. Contact Us

For any queries related to these Terms & Conditions, please contact us at:
📧 support@saatvikgems.com