Refund Policy – Saatvik Gems

Effective Date: [02/08/2025]

At Saatvik Gems, we want you to have a smooth shopping experience. All our products are carefully checked and packed before dispatch. However, if you are not satisfied with your purchase, please review our Refund Policy below.

1. Eligibility for Refund

You may be eligible for a refund if:

• The product was damaged during delivery.
• You received a defective product.
• You received the wrong item.

Refunds are not applicable in the following cases:

• Change of mind or personal dislike after purchase.
• Customized, engraved, or made-to-order items.
• Used, worn, or altered products.
• Items returned without original packaging, invoice, or certification (if provided).

2. Refund Request Process

• To request a refund, contact us at support@saatvikgems.com within 7 days of receiving your order.
• Please provide your Order ID, product details, and reason for refund.
• Our team will verify your request and guide you through the return process.

3. Refund Timeline

• Once the returned product is received and inspected, you will be notified about the approval or rejection of your refund.
• Approved refunds will be processed and credited within 7–10 business days.
• The refund will be credited back to your original payment method.

4. Late or Missing Refunds

• If you haven’t received your refund within the mentioned timeline, please first check with your bank or payment provider.
• If the issue persists, contact us at support@saatvikgems.com.

5. Contact Us

For any questions regarding this Refund Policy, please contact us at:
📧 support@saatvikgems.com