Returns & Exchange Policy – Saatvik Gems

Effective Date: [02/08/2025]

At Saatvik Gems, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and transparent Returns & Exchange Policy.

1. Eligibility for Returns/Exchanges

• You may request a return or exchange within 7 days of delivery if:
  • The product was damaged during transit.
  • You received a defective product.
  • You received the wrong item.

2. Non-Returnable Items

• Customized, engraved, or made-to-order jewellery and crystals.
• Used, worn, or altered items.
• Products without original packaging, invoice, or certification (if applicable).

3. Return/Exchange Process

• To initiate a return or exchange, email us at support@saatvikgems.com with your Order ID, product details, and reason.
• Our team will verify your request and arrange for pickup (if eligible) or guide you on how to return the product.
• Returned items must be in unused condition, with original packaging and tags intact.

4. Exchange Policy

• Exchanges are allowed for the same or higher value product (price difference must be paid by the customer).
• Exchanges are subject to stock availability
• Exchanged products will be delivered within 7-Days
  

5. Refunds (if applicable)

• Refunds (only for eligible cases like damaged/wrong item) will be processed within 7-10 business days after we receive and inspect the product.
• Refunds will be credited to the original payment method used at the time of purchase.

6. Contact Us

For any issues related to returns or exchanges, please contact us at:
📧 support@saatvikgems.com